Suburban Mechanical Company will always strive for excellence in order to remain a leader in this community as a Mechanical Contractor. We are recognized as a Company whose principles emphasize quality workmanship, productivity, system responsibility, and customer satisfaction. Our GOAL is to maintain our reputation by continually improving our products and services to meet our customers' needs, allowing us to prosper as a business and to provide a decent standard of living for our employees and their families.
In order for this Company to accomplish its goal, we will surround ourselves with representatives that accept the responsibility and accountability to achieve our common goal. Employee involvement is our only hope for survival; our people are our strength; they provide our intelligence and determine our reputation and vitality; involvement and team work are essential to our success; we will pursue our goal with our greatest resource: our field, office, and stockholder employees.
Commitment To become a member of Suburban Mechanical Company :
1) We expect you to PARTICIPATE and add value to the Company with your presence; your knowledge; and your skill.
2) We expect you to CONTRIBUTE to the welfare of the Company.
3) We expect you to be RESPONSIBLE for your actions.
4) We expect you to be held ACCOUNTABLE for your workmanship; both in quality and productivity efficiency.
5) We expect you to continually improve CUSTOMER SATISFACTION by striving for excellence in our products and services.
QUALITY WORKMANSHIP To achieve customer satisfaction, the quality of our products and services must be our first priority. Our products and services are the end result of our efforts; as our products and services are viewed, so are we viewed.
PRODUCTIVITY Our customers insist on value for the dollars spent on labor services. We will continually try to increase that value by supplying skilled mechanics with the proper tools to perform their work while maintaining proper coordination and scheduling of manpower, material, and sub-trade contractors.
CUSTOMER SATISFACTION Our customers are the focus of everything we do. Our work must be done with our customers in mind; providing better products and services and value than our competition.
CONTINUOUS IMPROVEMENT is essential to our success. We must strive for excellence in everything we do; in our products and services; in our value to our customers; in our human resources; in our competitiveness; and in our profitability.
We must never lose our ability to adapt to change.
AS EMPLOYEES of Suburban Mechanical Company, we expect the same of ourselves.
SUBURBAN MECHANICAL, INC.